Impact Housing Association

Improvement Through Action

Staff at our Annual General Meeting
Call us on: 03448 736290
24 hour local rate number

About us

In 1975 a group of Cleator Moor residents protested against plans to knock their homes down on Duke Street and Queen Street.  As a result of their actions a Housing Action Area was set up and Impact was born. That strong tenant and community emphasis has continued ever since.

We now have 3,000 properties covering the whole of Cumbria and have just completed our first scheme in Lancaster. Our stock is in high demand and is in good condition, although some of our older stock needs investment to make it affordable to heat. 

As well as our stock of general needs rented housing, we own the students halls of residence in Carlisle, various schemes for first time buyers and many schemes for people who need extra support- we are Cumbria’s biggest landlord of supported housing, with over 500 properties and bedspaces. Our biggest concentration of housing is in Allerdale where we own over 1200 properties, 700 of which are on the Salterbeck Estate which  were taken on as a stock transfer from the local authority. We run both of Cumbria’s Foyers, in Penrith and Kendal. We own 3 extra care elderly schemes, all in South Lakes.

We also offer a wide range of other services.  Our recycling and second hand furniture operations have been going since 2000 and now have nearly £1m turnover. We have various support projects for particular groups, for example for single homeless men, our various youth groups and our Domestic Violence counseling service.

We have 200 staff and a turnover of £15m. Of that £15m, £9m comes from rents, £2m comes from supporting people contracts, £2m comes from turnover in our community businesses. The other £2m comes from a number of sources, such as one-off funding projects and charitable income.

Priorities for the next couple of years include:
- Recruiting over 100 new volunteers
- Opening a Foyer in Whitehaven
- Building or buying 50 family houses each year for rents
- Further developing our extra care elderly services with one or two new schemes