Impact Housing Association

Improvement Through Action

Call us on: 03448 736290
24 hour local rate number

My Home

“To make a difference to customers and create value for the organisation through Asset Management and our Repairs and Maintenance Service”

What is the Asset Management Team?

The Asset management team is made up of four individual team: Voids, Cyclical, Planned Maintenance and Responsive Repairs.  To find out more on each individual team please click on the links on the right hand side.

Overall our role is to maintain the homes of our tenants through the various services we provide, while keeping within the budgets we have been set by the organisation. 

Each year we set targets which are developed to help us improve the service we offer to you.  We monitor our performance each month and the Performance Team publish a summary of Impacts overall performance on the website each quarter.  Click on the ‘Finance & Performance’ link on the right hand side to view this performance information.

This year some of our aims are to consistently offer excellent customer service, to ensure the services we offer are done so in the most cost effective way possible and to ensure that the stock we have is maintained to a reasonable standard.  Keep checking the performance page for updates on how we are progressing with our targets.

 

 

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