Impact Housing Association

Improvement Through Action

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Annual Report to Tenants

Click here to view our Annual Report to Tenants

This report explains what we’ve achieved in 2016, the challenges faced and to come, and outlines some of our plans for 2017 and beyond. It is intended to give you an insight into the quality of our services, including how our performance compares with others and what we have done to improve value for money. We hope you find the report useful and informative and welcome any comments, questions, requests for further information or other feedback that you have.

Finally thank you to everyone who got involved in 2016 whether this was through meetings, surveys, taking part in activities or just telling us what you want to see or happen in the future. Our overriding aim is to provide great homes and services and your feedback and involvement is invaluable in helping us to achieve this.

You can also find a copy on the Publications page, on the right hand side link and hard copies are available from our main offices/Hubs.

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