Impact Housing Association

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

Publications and Policies

At Impact we have a wide range of information available. Below you will find some of our key high level documents, including policies for some of our main housing/customer facing services. 

If you require any other information please just ask!


Business Plan 2017-2022

Click here to see our latest Business Plan for 2017 onwards.


Suite of Strategic Documents

Click here to see our Suite of Strategic Documents    

This suite contains our Blueprint & Purposes, our current Business Plan including our Mission statement and our Key Commitments.

Annual Report to Tenants & The Impact i-deal

Click here for the Annual Report to Tenants

Click here for the i-deal

You can also find both of these documents on the links on the right hand side.                    _________________________________________________________________________

VfM Self-Assessment and Short Summary 2015

Click here for the full Value for Money Self-Assessment

Click here for the Value for Money Short Summary


  • Cumbria Allocations Policy inc Mutual exchange exclusions statementSuccession right policyTransfer PolicyImpact is a partner to the Cumbria Choice Lettings Scheme and we let most of our homes through this scheme. This policy sets out how homes are let through the scheme and includes details of the application process, how applicants are prioritised, the bidding process for securing a new home, exclusion criteria and appeals processes.
  • Starter Tenancy Policy: All new tenants to Impact are granted a Starter Tenancy Agreement. This policy details the process for managing starter tenancies including the process for converting a starter tenancy to a full assured tenancy and the appeals procedure where a decision is taken to end or extend a starter tenancy.
  • Tenure Policy: This policy details the different tenancy agreements that we grant and the circumstances in which they are granted.
  • Rent Setting Policy: This policy details the different rents that are set by Impact, how they are set, how they are reviewed and the information provided to tenants relating to rents and service charges.
  • Welfare Reform and Impacts approach to under-occupancy: This policy sets out some of the implications for tenants of welfare reform and Impacts approach to supporting tenants to manage the reforms, including support to tenants who are under-occupying their properties and experiencing financial hardship.
  • Rent Arrears Policy: This policy sets out our approach and processes for rent collection and dealing with non-payment of rent, including details of actions taken at different levels of arrears, legal processes and  support and advice services provided by Impact and others.
  • Tenancy Fraud Policy: This policy sets out our approach to preventing and dealing with tenancy fraud, specifically obtaining tenancies via deception and including the illegal sub-letting of properties.
  • Eviction Policy: This policy sets out our approach to eviction including situations where we seek eviction, processes followed, support and advice to persons at risk of eviction or being evicted and any right to appeal an eviction decision.